JordiBasFoto makes sure you get professional quality service for the wide range of products we sell. Manufacturer warranty repairs are sent to the appropriate authorized repair vendor, while non-warranty repair work is done by one of JordiBasFoto approved service providers. No repair work is done in-house and there are no repair technicians on staff at any JordiBasFoto location. Turnaround time varies with the nature of the repair, usually averaging between 2-8 weeks. This timing is dependent on the availability of parts. Repair times cannot be guaranteed.
Frequently Asked Questions
What about repairs done while product is under manufacturer warranty?
JordiBasFoto sends all manufacturer warranty repairs to authorized repair vendors. The invoice of sale – and only the invoice of sale, not a credit card receipt – is required for all manufacturer warranty repairs. JordiBasFoto charges a 15€ shipping and handling fee for all manufacturer warranty repairs with the exception of repairs on products covered by JordiBasFoto Extended Life Plan. For more details refer to the warranty information provided with your equipment or the manufacturer’s website.
Common Issues that are not covered by Manufacture’s warrenty or JordiBasFoto Extended Life Plan include:
- Shutter use beyond manufacture’s estimated shutter count estimation
- Lens calibration
- Sensor Cleaning
Any signs of external damage including the following void the manufacturer warranty and the JordiBasFoto Extended Life Plan:
- Damaged LCDs
- Bent Pins
- Misaligned Lenses
- Sand damage
- Impact damage
- Water damage/corrosion
- Broken battery /card doors/memory card ejection
- Broken shutter buttons
- Salt water damage on waterproof camera seals
- Damaged housing on POV cameras
JordiBasFoto will not send units with external damage to a repair vendor for a manufacturer warranty repair. In these cases customers must accept a pre-approved price, pay a non-refundable estimate fee or deal directly with the manufacturer. Note: cleaning is not covered by manufacturer warranty.
What about repairs covered by JordiBasFoto Extended Life Plan?
If you purchased a JordiBasFoto Extended Life Plan, please be sure to bring in your invoice of sale along with unit needing repair. HELP is an extension of a manufacturer’s warranty so any condition that a manufacturer warranty will cover, HELP/PLUS will cover. Similarly any condition that voids a manufacturer warranty (see above) voids HELP/PLUS. JordiBasFoto will not send in units with signs of external damage for a HELP/PLUS repair. In these instances customers must accept a pre-approved price for the repair or pay a non-refundable estimate fee. HELP/PLUS customers will receive a 20% discount on the repair cost if the unit is sent in for repair through JordiBasFoto HELP/PLUS repairs taken directly to a repair vendor are not eligible for this 20% discount.
How much do non-warranty repairs cost?
|Type of Equipment||Approximate Cost of Repairs|
|Digital Point and Shoot||€200|
|Cropped Sensor DSLR||€300|
|Full Frame DLSR||€500|
Customers have two options when sending in a non-warranty repair. Customers can accept a pre-approved repair fee. If the cost of the repair is higher than the pre-approved price, the customer will be notified with an estimate. If estimate is refused there is no charge to the customer. This option results in faster repair turnaround time.
The other option is to pay a minimum €50 non-refundable/non-transferable estimate fee. If the estimate is approved the estimate fee goes toward the cost of the repair. Requesting an estimate increases repair time.
What is the average turnaround time for repairs?
Repair times average 2-8 weeks. Parts shortages and other circumstances can cause delays that are beyond JordiBasFoto control. JordiBasFoto cannot guarantee repair times, but every effort is made to ensure that repairs are done as quickly as possible.
Can I mail or courier my camera to JordiBasFoto for repair?
To ship the product to JordiBasFoto, click here
Please be sure to include your name, address, phone number, email address and proof of purchase (if the repair is covered by manufacturer warranty or JordiBasFoto Warranty), as well as a detailed description of the problem.
If sending repairs from outside Spain mark the outside of the packaging ‘Spain goods being returned for repair’ to avoid problems with Spain customs. Please be aware that customs charges and shipping fees are the customer’s responsibility.
Who pays for shipping?
If your item is under warranty (manufacturer warranty, JordiBasFoto Warranty or JordiBasFoto Extended Life Plan) you pay for shipping the items to JordiBasFoto and JordiBasFoto will pay for the return shipping. There are additional charges for same day/next day shipping, larger items and repairs shipped outside Spain.
For more information on JordiBasFoto repairs, as well as a shipping address, please click here.